Understanding the problem
Addressing the wicked problem of digital content access - PART A - Design brief.pdfUnpacking the problem
"Addressing the wicked problem of digital content access - PART A", unpacks the issue of digital content access through a research lens. Working through the first two stages of the "Double Diamond" design process (Design Council, 2019), Discover and Design, the document steps through a problem analysis, leading toward the initial framework for the digi-mindset praxis.
"Something wicked this way comes"
-William Shakespeare, "Macbeth"
Not that sort of 'wicked', did you know 'wicked problems' are a thing?
The problem of digital content access is considered "wicked" in that:
It is difficult to define.
It is difficult to reach a clear solution.
It is socially complex
It involves changing behaviours
It is unstable
(Australian Public Service Commission, 2007)
If you would like to know more about wicked problems, view this document published by the Australian Public Service Commission (2007).
Wicked problem map
The "wicked problem map" below seeks to identify various problem nodes, including stakeholders, usage, and habits of use (both positive and negative). Once identified, nodes are analysed for relationships, connections, and correlations. In this instance, the problem map is messy.
Problem maps are a great way to visualise thoughts and connect your thinking. They are even more powerful when you have a 'critical friend' give you feedback, and make creative (new or unexpected) connections. Problem maps continue to evolve the deeper a problem is explored, particularly with the complexity of wicked problems.
From here, a comprehensive literature review was undertaken in order to synthesise relevant, current research to problem nodes. The research has been summarised and referenced in the "PART A" document above.
Displayed below is the 3rd generation of a problem map for this problem. Each iteration was subjected to stakeholder review and feedback.
